Privacy Policy
Privacy Notice
Welcome to TeQ9, a web application that provides different tools for merchants (“merchant”, “you”, “your”) who use the Shopify platform (the “Application” or the “Service”). The Application is owned and operated by TeQ9.com Ltd. (“Company”, “we”, “us”).
We respect your privacy. This Privacy Notice (the “Notice”) explains our privacy practices for the Application and our website at: https://www.teq9.com (“Website”) . The Notice also describes the rights and options available to you with respect to your personal information.
PERSONAL DATA WE PROCESS
When you install the Application through the Shopify app store, we obtain your name, address, e-mail address and cell phone number from Shopify.
Information we obtain from Shopify. The Application is available only to merchants who own a Shopify store. When you install the Application through the Shopify app store, we automatically gain access to the following information from your Shopify account: your full name, e-mail address and billing information. We also obtain details of your Shopify store.
While you use the Application, we collect information on your Shopify store customers and purchases.
Customers Information. While using the Application, we gain access and collect certain information of your Shopify store customers (“customers”, “end-users”) such as the products they bought and the amount of payments in relation to their purchases.
In addition, in order to gain access to customers’ data as specified above, we will create a unique identifier for each of your end users, in order to track its activities on the store. We will solely use the unique identifier in order to gain access, create insights and aggregated data of the performance of the Application. We will not use the unique identifier in order to identify an individual customer and we will not share personal information in a non-aggregated form.
We collect analytic information about your use of the Application.
Analytics. When you use the Application, we collect information about your use of the Application. For example, we may record the frequency and scope of your use, action taken while using the Application and the interactions you make with the Application.
We also collect Analytics of your customers such as links clicked, products they reviewed, etc.
HOW WE PROCESS AND USE PERSONAL DATA
We process your data for the following purposes:
To operate the Application and provide its features and functionality.
We process the information we obtain from Shopify to identify you and to operate the Application and provide you with its features and functionality. We process Customer Information and Meta Data to display performance of our Application to you.
To provide you with technical support and assistance
We process the information we obtain from Shopify to provide you with technical support and assistance.
To send you updates and other communications related to the Application.
We process your Information to send you updates and other communications related to the Application.
Subject to your consent, we use your Information for marketing purposes.
You may opt-out from our marketing communications
If you indicate your explicit consent, we will use your Information to send you marketing communications about our services, including updates about new services that we believe may be suitable to you.
You may ‘opt-out’ of using your information for marketing communications by sending an email to: info@teq9.com or as otherwise provided in our marketing communications. By doing so, we will only delete or stop processing the information which is required to contact you for marketing communications, while the rest of the Information which is necessary to provide you with the Service will continue to be processed and used.
For security and monitoring purposes.
We process Analytics for security and monitoring purposes.
including to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use for the Website and Application and take other actions otherwise permitted by law.
To develop and improve the Service.
We process your Analytics Information to understand how users interact with the Application so that we can personalize, develop and improve it.
WHEN IS YOUR PERSONAL DATA SHARED WITH OTHERS
We do not sell your personal information to third parties.
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.
We will share your information with our service providers helping us to operate the Service.
We will share your personal information with service providers, who assist us with the internal operations of the Service. These companies are authorized to use your personal information only as necessary to provide these services to us and not for their own purposes.
We will share information with competent authorities, if you abuse your right to use the Service, or violate any applicable law.
If you have abused your rights to use the Service, or if you violated any applicable law, we will share information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.
We will share your information if we are legally required.
If we are required to disclose your information by a judicial, governmental or regulatory authority.
We will share your information if the operation of the Company is organized within a different framework.
If the operation of the Company is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this Notice, with reasonably necessary changes taken into consideration.
SECURITY AND DATA RETENTION
We will transfer your Information internationally only in accordance with applicable data protection laws.
Transfer of Information outside the EU.
The Application, by its nature as an online service, may store and process Information in various locations throughout the globe, including through cloud services.
Information we collect from you will be processed in Israel, which is recognized by the European Commission as having adequate protection for personal data.
When we transfer your information from within the EU to the United States or other countries, which are not recognized by the European commission as having adequate protection for personal data, we will endeavor to do so while using adequate safeguards determined by the European commission, such as the privacy shield framework for the United States.
YOUR EU RIGHTS
Our Legal basis under EU law for processing your personal data.
Our legal basis for processing your information.
The legal basis under EU law for processing your information we obtain from shopify, your Customers Information and Analytics is the performance of our Terms of Use contract with you and our legitimate interest in the operation of the Application.
The legal basis under EU law for processing the Analytics Information, is our legitimate interest in assisting our users on issues relating to their use of the Application.
The legal basis under EU law for processing your Analytics information and Customers Information is our legitimate interest in promoting our business by updating users of new features of the Application and other information pertaining to the Application.
The legal basis under EU law for processing your information we obtain from shopify for marketing communication purposes is your explicit consent.
The legal basis under EU law for processing Analytics is our legitimate interests in monitoring and securing our Service.
The legal basis under EU law for processing your information is our legitimate interest in enforcing our legal rights.
The legal basis under EU law for processing your information is our compliance with the legal obligations we are subject to.
The legal basis under EU for processing your information is our legitimate interests in business continuity following a structural change.
You have the right to access, update or delete your Information and obtain a copy of your Information.
If you are an individual in the EU, you have the following rights:
Right to Access your personal data that we process and receive a copy of it.
Right to Rectify inaccurate personal data we have concerning you and to have incomplete personal data completed.
Right to Data Portability, that is, to receive the personal data that you provided to us, in a structured, commonly used and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your personal data be transmitted directly from us to the service provider you designate.
If the legal basis for processing your personal information is your consent, you may Withdraw Your Consent at any time. If you do that, we will still process certain information on a legal basis other than consent, as described in this Notice. Withdrawing your consent will not affect the lawfulness of data processing we carried out based on your consent before such withdrawal.
Right to Object, based on your particular situation, to using your personal data on the basis of our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise of defense of legal claims. You may also object at any time to the use of your personal data for direct marketing purposes.
Right to Restrict processing your personal data (except for storing it) if you contest the accuracy of your personal data, for a period enabling us to verify its accuracy; if you believe that the processing is unlawful and you opposes the erasure of the personal data and requests instead to restrict its use; if we no longer need the personal data for the purposes outlined in this Policy, but you require them to establish, exercise or defense relating to legal claims, or if you object to processing, pending the verification whether our legitimate grounds for processing override yours.
Right to be Forgotten. Under certain circumstances, such as when you withdraw your consent, you have the right to ask us to erase your personal data. However, we may still process your personal data if it is necessary to comply with a legal obligation we are subject to under laws in EU Member States or for the establishment, exercise or defense of legal claims.
If you wish to exercise any of these rights, contact us at info@teq9.com .
We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with information that you have asked for, we will explain the reason for this.
You have a right to submit a complaint to the relevant supervisory data protection authority.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or of an alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.
MINORS
We do not knowingly collect information from minors under the age of 18.
The Application is not intended for minors under the age of 18. We do not knowingly or intentionally collect information from minors under the age of 18.
CHANGES TO THIS PRIVACY POLICY
If we change this Notice, we will provide notice of such change.
From time to time, we may change this Notice, in which case we will notify you of the updated Notice by email. The latest version of the Notice will always be accessible on the Application.
DATA CONTROLLER AND PROCESSOR
We are the data controller of your personal data we collect through the Application.
We are the data processor of your Customers Information we collect through the Application.
teq9.com Ltd. is the data controller of the personal data we collect and process through the Application.
teq9.com Ltd. is the data processor of the Customers Information it collects and processes through the Application.
CONTACT US
If you have any questions or requests concerning your personal data or about our privacy practices and policies, you may contact our Data Protection Officer, at: info@teq9.com
Last Update: June 24, 2023
